PREPARE YOURSELF FOR A NEW DECADE IN RETAIL

Today’s retailers are facing a rapidly changing environment, increasingly due to technological developments. To stay on top, retailers need to trade and capture the full potential of new technologies and implement them through the right strategy. Being able to take advantage of the opportunities and avoid future challenges is crucial for tomorrow’s dealers. Against this background, Retail Insights 2022 will address how companies can prepare for the future. Through inspiring keynotes, panel debates and cases, we provide insight into what activities you need to invest in, what it takes to grow a retail business in 2022, and how you create value for your customers through it.

OUR TRACKS

OPERATIONS

The first topic will address how you can amplify effectivity of your daily operations. More specifically, this track will dive into areas such as utilizing technology to improve the store experience, by increasing conevience, and taking advantage of mobile user capability. Furthermore, it will be discussed how to amplify sustainability in your supply chain.

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MARKETING & SALES

The second topic will provide valuable insights on sales and marketing strategies. This will include how to connect personally with your customer base, adapt to their change in behavior and how to utilize social media into your marketing strategy. Additionally, the track will cover how to leverage data to enhance your customer retention.

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CUSTOMER EXPERIENCE

The third topic will focus on the latest technology within online shopping, e-commerce and physical shopping. This track will discuss how to provide customers the best possible customer journey. Here it will be discussed how to personalise the shopping experience, as well as how to streamline the customer journey.

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RETAIL INSIGHTS 2022 PROVISIONAL AGENDA

Grab some breakfast and network with more than 1000 other profiles from the retail industry

Official welcome to Scandinavia’s leading retail conference

Keynote
Topic to be announced

Patrik Söderström

CEO

Keynote
Topic to be announced

Thomas Christensen

Managing Director Nordics

  • Technology’s crucial role in improving the store experience
  • The rapid transformation in consumer behavior
  • Redefining the store experience

Thomas Nørøxe

CEO

Michael Olesen

Retail Operational Director

Martin Urrutia

Global Head Innovation & Retail Experience

  • Developing a digital experience that drives you ahead of the curve
  • Adapting to the future of e-commerce
  • Creating a unique hybrid experience of in-person and online shopping

Jesper Boysen

CEO

Lars Elsborg 

CEO

Keynote
Topic to be announced

Nick Buckley

CMO Nordics

Keynote
In a world where consistency runs in short supply, the client’s expectations collide with a brand’s need to be agile, forward thinking and relevant. Where do new and innovative digital capabilities and channels sit within the bricks and mortar client journey?

Niclas Ekeroth

Global VP Retail

  • Securing a smooth transition to a sustainable business
  • Create long-term value for stakeholders
  • Meeting your customers expectations

Peder Stedal

Managing Director

Johan Laurell

CEO – Denmark

Signe Frese

CSR Director

Kerstin Lindvall

CCRO

Keynote
With almost 400 physical stores, Thomas operates in an erratic changing environment with quick shifts in customer behavior and digitalization. Thomas will touch upon creating relevance and relations to customers using digital tools, combined with digital tools that enable employees to meet the customer – physically and digitally – in the best possible way.

Thomas Nielsen

CEO

Keynote
Topic to be announced

Mark H. Nielsen

EVP

  • Ensuring a personal connection with your customer
  • Utilizing technologies as a tool for personalization
  • Finding the right balance between technology and humans

Andreas von Der Heide

Co-Founder

Katrine Lee Larsen

CEO & Founder

Morten Grabowski 

Co-Founder

Ian Wisler

CX Expert & Author

Keynote
Retail 3.0 means being connected to all customers. The state of the retail industry has changed. It’s become more important than ever to create new connections between physical and digital, to think integrated, and look for new partnerships for the next chapter in retail. Vice President Direct to Consumer at Zalando, Carsten Keller, explains how partnerships like Connected Retail by Zalando enable both small and large physical stores to easily access online orders from millions of customers and grow their business across channels.

Dr. Carsten Keller

VP Direct to Consumer

Keynote
Topic to be announced

Vi Patel

COO

  • SoMe marketing as a tool to build new customer relationships
  • Creating a unique brand experience
  • Leveraging new channels for unlocking new customers

Carola Lundell

CMO

Keynote
To be announced

Grab some lunch and network with over 1000 other retail profiles through our networking app
  • More information to come.

Keynote
To be announced

Kenneth Fredriksen

EVP, CEE and Nordic Region

  • Marketing strategies & branding
  • Leveraging customer insights
  • Using partnerships when expanding to new markets

Ronni Köhl-Holk

Head of Marketing

Camilla Lindhardt Bertelsen

Global Insights Specialist

Keynote
To be announced
  • More information to come.
  • Customer acquisition and retention
  • The importance of a streamlined customer journey using enhanced web design 
  • Increased flexibility for the customer

Robert Fransgaard

Global Head of Experience Design

Diego Sebastian

Communication, Image & CX Director

Keynote
To be announced

Keynote
To be announced

  • Adapting to your consumers needs in a volatile market environment
  • Engaging with the modern consumer
  • Adapting processes to enhance customer loyalty and retention

Heidi Boye

Country Manager

Kristina Smidstrup

CPO

Henrik Lund 

CEO

  • Marketing strategies & branding
  • Leveraging customer insights
  • Using partnerships when expanding to new markets

Nikola Maravic

Global Marketing Director

Keynote
To be announced

Keynote
To be announced

  • Utilizing data to generate a personal image of your customer
  • How to effectively collect insights about customer base
  • Data as a tool to improve customer experience

Thomas Grane

CIO

Karen Helweg-Larsen

CDO – Denmark

Marianne Lyngby Pedersen

CEO

Malene Maarbjerg Rasmussen CMO Kop & Kande

Malene Maarbjerg Rasmussen

Marketing & Omnichannel Director

Keynote
To be announced

Keynote
To be announced

Keynote
To be announced

Official closing and thanks from the team behind Retail Insights 2022

Last chance to network with the over 1000 other participants at Retail Insights 2022